Because it's fresh-made dessert, our refund policy is a little different from regular retail — here's exactly how it works.
All items at WimC are freshly prepared to order, which means we handle cancellations and refunds differently from typical retail purchases. This policy explains when a cancellation, replacement or refund is possible.
| Stage | Can I cancel? |
|---|---|
| Immediately after placing the order, before preparation begins | Yes — full refund, contact us right away via phone or WhatsApp |
| Once preparation has started | No — the crêpe/dessert is already being made fresh for you |
| Order out for delivery | No — please refuse delivery only if the order is visibly incorrect or damaged |
Because preparation typically begins within minutes of confirmation, cancellation windows are short. Call or WhatsApp us immediately if you need to cancel.
If your order arrives damaged, incorrect, or with a genuine quality issue (e.g. missing topping you paid for), please let us know within 2 hours of delivery/pickup with a photo of the item, so our team can verify and resolve it — via replacement or refund, at our discretion.
Approved refunds are processed to the original payment method within 5–7 business days, depending on your bank or payment provider. Cash-on-delivery order refunds (where applicable) are arranged directly with our outlet team.
If an amount was deducted from your account but your order was not confirmed, this is usually reversed automatically by your bank/UPI app within 5–7 business days. If it isn't, please share your transaction ID with us and we'll help track it with our payment partner.
For any cancellation or refund request, reach us as soon as possible: